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Update Star includes support for many languages such as English, German, French, Italian, Hungarian, Russian and many more.
If you have a simple question, it's better to get a quick answer from a computerized operator than to wait ten minutes on hold before talking to a human being. Making a caller, who is a prospective customer, feel at home with a his native language would surely put you at advantageous position than your competitor! A company cannot expect to remain competitive in their given marketplace if they do not possess the tools their customers need.
IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
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IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to.
For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person.Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.